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Privacy Policy

Last updated: October 24, 2025

1. Introduction

The Craft Loom Studio ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Create an account or make a purchase
  • Subscribe to our newsletter
  • Contact us through our contact forms
  • Participate in workshops or custom orders
  • Engage with our social media platforms

This information may include your name, email address, phone number, shipping address, payment information, and any other details you choose to provide.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage, including:

  • Your IP address and browser information
  • Pages you visit and time spent on our site
  • Referring website information
  • Device and operating system details
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Processing and fulfilling your orders
  • Sending you newsletters and marketing communications
  • Providing customer support and responding to inquiries
  • Improving our website and services
  • Complying with legal obligations
  • Preventing fraud and ensuring security

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist us in operating our website and conducting business
  • Legal Requirements: When required by law or to protect our rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Consent: When you have given explicit consent for specific purposes

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences, though disabling cookies may affect website functionality.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of your information
  • Data portability
  • Objection to processing
  • Withdrawal of consent

To exercise these rights, please contact us using the information provided below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that appropriate safeguards are in place to protect your information during international transfers.

11. Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

  • Email: privacy@craftloom.in
  • Phone: +91 33 4002 1280
  • Address: 5 Rabindra Sarani, Kolkata, West Bengal 700001

14. Compliance

This Privacy Policy is designed to comply with applicable data protection laws, including the Information Technology Act, 2000 and the rules made thereunder, and other relevant Indian laws governing privacy and data protection.

The Craft Loom Studio

Preserving traditional Indian textile heritage through authentic handloom craftsmanship and sustainable practices.

Address: 5 Rabindra Sarani, Kolkata, West Bengal 700001

Email: info@craftloom.in

Phone: +91 33 4002 1280

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  • Privacy Policy
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Crafted with passion for traditional Indian textiles.