By accessing and using The Craft Loom Studio website and services ("Services"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
The Craft Loom Studio provides an online platform for purchasing authentic Indian handloom textiles, including sarees, shawls, dupattas, home linen, and accessories. We also offer custom order services and educational workshops related to traditional textile crafts.
To access certain features of our Services, you may be required to create an account. You are responsible for:
We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent or harmful activities.
We strive to provide accurate product descriptions, images, and pricing. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free.
Our products are handcrafted by traditional artisans. Minor variations in color, pattern, and dimensions are inherent characteristics of handmade items and should be considered normal, not defects. As stated in our product descriptions: "Minor variations reflect handmade nature."
All prices are listed in Indian Rupees (INR) and are subject to change without notice. We reserve the right to modify or discontinue products at any time.
Orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to limitations on quantities, errors in product or pricing information, or problems identified by our fraud detection system.
Payment is due at the time of order placement. We accept various payment methods as displayed on our checkout page. All payments are processed securely using industry-standard encryption.
Prices listed do not include taxes, duties, or other charges that may apply. These charges will be added to your order total and are your responsibility.
We ship to addresses within India and select international destinations. Shipping costs and delivery times are calculated at checkout based on your location and selected shipping method.
Risk of loss and title for products purchased pass to you upon delivery to the carrier. We are not responsible for delays caused by customs processing or other circumstances beyond our control.
We accept returns within 7 days of delivery for unworn items in original condition with all tags and packaging intact. Custom orders and intimate apparel are not returnable unless defective.
Refunds are processed to the original payment method within 5-10 business days after we receive and inspect the returned items.
Custom orders require a 50% deposit at the time of order placement. The remaining balance is due upon completion before shipment. Custom orders typically take 2-4 weeks to complete depending on complexity.
Changes to custom orders may incur additional charges and extend completion time. We will provide written confirmation of any changes and associated costs before proceeding.
Workshop registrations require full payment at the time of booking. Cancellation policies vary by workshop and will be clearly stated in each workshop description.
Participants must follow safety guidelines and instructor directions. We reserve the right to remove participants who violate safety protocols or disrupt the learning environment.
All content on this website, including text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of The Craft Loom Studio or its content suppliers and is protected by Indian and international copyright laws.
Traditional textile patterns and designs are part of cultural heritage. We work with artisans to create authentic pieces while respecting cultural traditions and intellectual property rights.
You may not use our Services:
Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Services, to understand our practices.
The information on this website is provided on an "as is" basis. To the fullest extent permitted by law, The Craft Loom Studio excludes all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) which might have effect in relation to this website.
The Craft Loom Studio shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of our Services.
You agree to defend, indemnify, and hold harmless The Craft Loom Studio, its officers, directors, employees, agents, affiliates, licensors, and suppliers from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees).
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Kolkata, West Bengal, India.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect.
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
If you have any questions about these Terms of Use, please contact us:
These Terms, together with our Privacy Policy and any other legal notices published on this website, constitute the entire agreement between you and The Craft Loom Studio regarding your use of our Services.